Our Terms and Conditions

The terms of use that apply for our website https://www.topwindowcleaners.co.uk/ are listed on this page, and apply for all visitors, be they guests or registered users. We kindly ask you to read them carefully before you proceed to use our website in any way. By using this website, you indicate that you have fully understood, accepted, and agreed to follow the terms of use. In case you DO NOT agree with said terms of use, then please cease to use this website.

1. Access To Our Site

1.1 Accessing our website is allowed on a temporary basis, and we hold the right to withdraw or amend the service we provide without any notice (see below). We are not liable if for any reason our website isn't available at any time or for any period.

1.2 Occasionally, we may restrict the access to some pages of our website, or the entire website, to users registered with us.

1.3 If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security protocols, you must treat such information as confidential, and you must not offer it to a third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, in case you have failed to comply with any of our terms of use.

1.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who are to access our website through your internet connection and electronic device are aware of these terms, and that they agree with them.

2. Transactions Done Through Our Website And Being Liable To You

2.1 We are an introductory agent for providers of services and we are authorised by said providers to enter into a contract with you on their behalf. We will do this by handling your booking enquiry, allocating the booking to an available service provider, and then sending you an email with the details of your booking, with a link to the Services Terms and Conditions.

2.2 Once you agree to the Services Terms and Conditions, and the terms set out in the email using the provided link, you and the Service Provider will be in a contract.

2.3 Your contract is with the Service Provider and responsibility for the provision of the services rests solely with them. Make sure to read the Services Terms and Conditions carefully. They will be legally binding on you once you have indicated you agree to them.

2.4 Even though your contract is with the Service Provider, we will continue to be your main contact whilst the Service Provider is providing the services to you. We will also process all non-cash payments from you on behalf of the Service Provider.

2.5 Although we make every possible effort to vet and select an appropriate Service Provider, the responsibility for the provision of the services is theirs alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the services that you have booked.

2.6 We welcome your feedback about Service Providers so if you experience problems of any kind with a certain Service Provider, please contact us as soon as possible on 020 3404 9775.

3. Right Of Intellectual Property

3.1 We own all intellectual property rights for our website, and of the material published on it. These works are protected by copyright laws and treaties established around the world. Therefore, all rights are reserved.

3.2 You may print off a single copy, and may download extracts, of any page(s) from our site for your personal references, and you may draw the attention of others within your organisation to the material posted on our site.

3.3 You can not modify the paper (or digital copies) of any materials you have printed off or downloaded. You can not use any illustrations, photographs, video or audio material, or any graphics separately from any accompanying text.

3.4 Our status (and that of any identified contributors) as the authors of material on our site is to be always acknowledged.

3.5 You can not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

3.6 If you print off, copy or download any part of our site, and breach these terms of use, your right to use our site will end immediately and you must return or destroy any copies of the materials you have produced.

4. Reliance On Published Information

4.1 Reliance shouldn't be placed on commentary and other materials published on our website as they are not intended to amount to advice.

4.2 We hereby are to disclaim all the liability and responsibility that may arise from any reliance placed on said materials by a visitor of our website, or by other parties who may be informed of of its contents.

5. Our Website Is Regularly Being Updated

5.1 We regularly update the appearance and content of our website, and this could happen at any time. If the needed, we may end the access to our website, or close it indefinitely.

5.2 The material published on our website may be out of date at any given time, and we are not obligated to update it.

6. Liability For The Material Published On Our Website

6.1 The material posted on our website is provided without any conditions, guarantees, or warranties to its accuracy. As permitted by law, we, other members of our group of companies, and third parties connected to us hereby expressly exclude:

6.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

6.1.2 Liability for any direct, indirect, or consequential losses or damages incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including:

6.1.2.1 income or revenue loss;

6.1.2.2 business loss;

6.1.2.3 profits or contracts loss;

6.1.2.4 anticipated savings loss;

6.1.2.5 data loss;

6.1.2.6 good will loss;

6.1.2.7 wasted management or office time;

and whether caused by tort (including negligence), breach of contract or otherwise, even if it is foreseeable.

6.2 However, this does not affect in any way our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7. Your Information And Visits To Our Website

7.1 We process your information as per our privacy policy.

7.2 By using our website, you agree to such processing and you warrant that all data provided information is accurate.

8. Upload Of Materials To Our Website

8.1 When you use a feature that allows you to upload materials to our website, or to contact other users of our website, you must agree to the content standards set out in these terms. You warrant that such contributions do comply with said standards, and you indemnify us for any breach of said warranty.

8.2 All material you upload to our site will be treated as non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties said materials for any purpose. We also retain the right to disclose your identity to any third party that is claiming that any materials posted or uploaded by you to our website are in violation of their intellectual property rights, or of their privacy rights.

8.3 We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by you or other users of our website.

8.4 We have the right to remove any materials or posts you put on our website if they do not comply with the content standards set out in these terms.

9. Hacking, Viruses And Other Illegal Actions

9.1 You are not to misuse our website by knowingly and intentionally introducing viruses, Trojans, worms, spy-ware, mole-ware, logic bombs or other material which is malicious and technologically harmful. You must not attempt to acquire unauthorised access to our website, the server on which our website is stored, or any server, computer, or database that are connected to our website. You must not attack our site via a denial-of-service (DoS) attack or a distributed denial-of service attack.

9.2 By breaking this provision, you are committing a criminal offence under the Computer Misuse Act 1990. We will report such breach of law to the relevant law enforcement authorities and we will co-operate with said authorities by disclosing your identity to them. Ii you breach the aforementioned terms, your right to use our site will be immediately terminated.

9.3 We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, stored data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any other website linked to it.

10. Links To Our Website

10.1 You are allowed to link to our homepage, if you do so in a way that is fair and legal, and does not harm our reputation or abuse it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where there is none.

10.2 You must not make any links from any website that is not yours.

10.3 Our website is not to be framed on any other website, nor may you make a link to any part of our website different than its homepage. We retain the right to withdraw linking permissions without any notice. The website from which you are linking to us must be in accordance to with the content standards set out in these terms.

10.4 If you wish to use materials of our website other than that set out above, please state your request to our email address.

11. Outgoing Links From Our Website

11.1 Links provided from our website to other sites and resources are for your information only.

11.2 We do not have control over the contents of said sites and resources. We hold no responsibility for them or for any loss or damage that may come from you using of them.

12. Jurisdiction And Applicable Law

12.1 The English courts has non-exclusive jurisdiction over any claim coming from, or related to, a visit to our website although we reserve the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

12.2 These terms of use and any dispute or claim coming from or in connection with them, or their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

13. Terms Of Use Variations And Alterations

We may change these terms of use at any time by altering this page. You are expected to check this page occasional in order to take notice of any changes we make, as they are binding on your part. Some provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

14. Concerns That May Arise

In case you have concerns regarding any kind of material that appears or may appear on our website, please inform us on our email address.