FAQ category
Safety & Access
Guidance on ground-based methods, work zones, weather, ladders, restricted access and property preparation.
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Questions in this category
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Are water-fed poles safer than ladders?
They can reduce work at height for many exterior panes, but ground conditions, pole control, hoses and public access still require assessment.
Read answerDo professional window cleaners use ladders?
The access method follows the risk assessment. Ladders may have limited appropriate uses but should not be the default solution for every upper window.
Read answerWhat weather can stop window cleaning?
High winds, lightning, ice and unsafe visibility can require work to be adapted or postponed. Safety takes priority over preserving a fixed appointment.
Read answerHow are water-fed pole hoses managed safely?
Routes are planned to reduce conflict with doors, pedestrians and vehicles. Busy commercial sites may need barriers, sequencing or low-footfall timing.
Read answerCan cleaners reach windows above a conservatory?
Only where a suitable pole angle and safe ground position exist. The conservatory roof is not treated as a walking platform.
Read answerWhat happens if a gate or access route is locked?
Inaccessible areas may have to be omitted or rearranged. Customers should unlock agreed gates and provide keys or permissions in advance.
Read answerHow are floors protected during internal cleaning?
Technicians use controlled moisture and appropriate tools, while customers clear fragile items and provide safe room access.
Read answerCan window cleaning take place on a busy pavement?
It may be possible with suitable timing and work-zone controls, but public movement and local restrictions must be assessed first.
Read answerWhat window damage should be reported before cleaning?
Cracked panes, loose paint, failed seals, fragile leading, open vents and damaged frames should be disclosed so contact can be adapted.
Read answerDo cleaners stand on roof windows or glass roofs?
No surface is assumed to be load-bearing. Professional planning uses an assessed access method rather than standing directly on roof glazing.
Read answerWhy does a commercial site survey matter?
It identifies glazing, public routes, security rules, overhead hazards and specialist access, turning a price into a defensible working plan.
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