What should I do with pets during window cleaning?

Keeping pets safe during the visit

Tell the booking team about dogs, cats or other animals that may use gardens, balconies or shared approaches. Do not assume a closed gate will remain available during equipment movement.

Keep animals away from hoses, wet surfaces and open doors. Indoor cleaning requires a separate plan so pets cannot enter the room unexpectedly or escape through access points.

Gates and exterior access

Some animals react to pole movement, brushes against glass or unfamiliar people outside. A quiet interior room may be more suitable during the attendance.

The customer remains responsible for controlling pets and should name any gate that must be closed immediately after entry.

Indoor animals and open windows

Technicians should not be asked to handle, feed or relocate an animal. If safe separation is unavailable, the affected elevation may need to be postponed.

For communal properties, notify the site contact if residents exercise animals in the working area.

Confirm the pet arrangement when the appointment is accepted and report any change before arrival.

Noise, hoses and unfamiliar activity

Pets should be secured away from the working area before exterior window cleaning begins. The safest arrangement depends on the animal, gates and the route used by the technician.

Tell the booking team about dogs, cats or other animals that may use gardens, balconies or shared approaches. Do not assume a closed gate will remain available during equipment movement.